ServiceBoard app for iPhone and iPad

The ServiceBoard App of the HOMAG Group concentrates for our customers all service subjects around the machine in one app.

The ServiceBoard App offers the following functions:

Video diagnosis:
- Live video transmission directly into the ServiceCenter of the HOMAG Group.
Motto: Demonstration is better than long explanations.

eParts:
- Direct starting of eParts without new log-on.
- By means of QR scan direct skip to the suitable machine in eParts.

ServiceMonitoring:
- Display of the states of maintenance of all machines equipped with ServiceMonitoring.
- Display of the required maintenance documents.
- The key figures of the machines with Service Monitoring.
- The IT security state (antivirus) of the machines is displayed.
- By means of QR Scan one machine can be filtered.

Service inquiries:
- Direct forwarding of a service inquiry to the ServiceCenter of the HOMAG Group.
- Following up of service inquiries directly from the ticket system of the HOMAG Group.
- Attaching of photos to new service inquiries.
Motto: Demonstration is better than long explanations.
- Display of spare parts, including tracking.

Events:
- View all service technician inserts.
- View the maintenance forecast for the next 4 weeks.
- Synchronization of all Events in the personal calendar.

Preconditions:
- iPad/iPhone with at least iOS 8.0
Recommendation: iPad
- Good WLAN/3G internet connection on the machine for the iPad/iPhone.
Recommendation: WLAN
- A HOMAG Group Extranet account with “ServiceBoard” authorization.
- Teleservice contract
- For the function “Service Monitoring” the service monitoring on the requested machines is necessary.

Apple Watch functions:
- Sending a new service request.
- View all open and closed service requests.
- Viewing the Service Board Push Notifications.